Two steps
Every AI engagement I lead runs the same way. First, break the clinical and administrative workflows down into agent-digestible bites. Second, architect how those bites fit together.
The AI is the new part. The method goes back years, through every tech enablement of clinical strategy I've done.
What a bite is
A bite is a unit of work small enough for an agent to own end to end, with an output a human can check. A fax that needs triage. A refill request that needs to land in the right queue. A scanned POLST form that needs to be processed, matched to a patient, and logged. Chart prep for tomorrow's schedule.
A whole workflow is full of judgment forks and exceptions, the places where a clinician has to own the call. A bite hands off cleanly, so the judgment stays with the humans and the volume goes to the machines.
The architecture is the actual work
Automating one bite is easy, and most vendors can demo it. The value shows up in how the bites fit together: what triggers what, where outputs land, which exceptions route to which humans, and what runs first.
In our VBC work, that last question already has an answer. We point the bites at the same target as everything else we do: the dollar value of what's open on each patient, in order of savings potential.
The lineage
Before AI, I did this at DVACO: set the clinical strategy, then built the technology to drive it, including the Northstar population health platform.
Recently I've done it with a payer client, working with their data science and care management teams to predict and action high-cost members. And at Pearl, partnering with their engineering group to create a care management enablement product adjunct to their main platform.
Who writes the code
I architect the system, and we do the build: hands-on-keyboard code and systems buildout, delivered as part of the engagement. If you have your own engineering department, I'll work with them directly to create it.
Bridging clinical strategy and workflows with tech is my specialty. I've mainly applied it to VBC, but it translates anywhere in healthcare, really.